“Services”: Encompasses all features, functionalities, and offerings provided by Universal Student Homes through its platform. “User” or “You”: Refers to any individual or entity using, accessing, or interacting with the Universal Student Homes platform. “Terms and Conditions” or “Agreement”: Denotes the set of rules and guidelines outlined herein, governing the use of the www.universalstudenthomes.com “Platform”: Encompasses the entirety of the Universal Student Homes online system, including the website and associated services. “Content”: Encompasses all information, data, text, images, videos, or other materials made available on the www.universalstudenthomes.com “Partners” or “Accommodation Providers”: Refers to entities or individuals offering student accommodations through the www.universalstudenthomes.com platform.

Acceptance of Terms:

• By using our online platform and services, you acknowledge that you have read, understood, and agreed to be bound by these defined terms and conditions. If you do not agree with any part of these terms, please refrain from using our platform.

Modifications:

• www.universalstudenthomes.com reserves the right to modify, update, or revise these terms and conditions at its discretion. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically to stay informed of any updates.

User Eligibility Eligibility Criteria:

• Users must be at least 18 years old to access and utilize our platform. By accessing the website and services, you affirm that you are of legal age.
• Legal Capacity: Users must have the legal capacity to enter into binding agreements. If you are accessing the platform on behalf of an entity, you represent that you have the authority to bind that entity.
• Compliance with Laws: Users agree to comply with all applicable laws and regulations while using the www.universalstudenthomes.com platform.

User Responsibilities:

• Accurate Information: Users are responsible for providing accurate and up-to-date information during the Sign up and booking processes.
• Account Security: Users are required to keep their account credentials secure and confidential. Any unauthorized use of accounts must be reported to www.universalstudenthomes.com immediately.
• Acceptance of Terms: By using our platform, users acknowledge and accept the terms and conditions outlined by www.universalstudenthomes.com<
• Compliance with Policies: Users agree to comply with the policies, guidelines, and rules set forth by www.universalstudenthomes.com, including those of accommodation providers.
• Payment Obligations:  Users are responsible for any payments associated with accommodation bookings, deposits, and additional charges of the payment gateways while transferring the funds as specified during the booking process.
• Behavioural Standards: Users must conduct themselves in a respectful and lawful manner when using the www.universalstudenthomes.com platform, refraining from engaging in any activities that may compromise the integrity of the platform or violate the rights of others.
• Communication: Users should promptly respond to communications www.universalstudenthomes.com and accommodation providers to facilitate the booking process.
• Review and Understanding: Users are encouraged to thoroughly review and understand the terms and conditions, cancellation policies, and other relevant information provided by www.universalstudenthomes.com and accommodation providers.
• Feedback and Reviews: Users are welcome to provide feedback and reviews, but such contributions must adhere to guidelines outlined by www.universalstudenthomes.com.
• Compliance with Accommodation Terms: Users agree to abide by the terms and conditions set by accommodation providers, as communicated during the booking process.

Property Listing and Booking Services

• www.universalstudenthomes.com acts as an intermediary platform facilitating the booking of student accommodations. We do not own, operate, or manage the accommodations listed on our platform. Our role is to provide a better service that allows students to connect with right accommodation and secure bookings for accommodations listed on our platform.

6.1 Accuracy of Information

While we strive to ensure the accuracy of property listings on our platform, www.universalstudenthomes.com cannot guarantee the accuracy of all information provided by accommodation provider regarding the change of prices, availabilities and eligibility. Users are need to consent with their assigned experts for their booking process for any related information of the property.

6.2 Contractual Relationship

The contractual relationship for booking of your accommodations is directly between the User and the student accommodation. www.universalstudenthomes.com is not a party to the rental agreement or any other contractual arrangement between Users and Student accommodation. As such, we are not responsible for any disputes, claims, or damages arising from the interactions between Users and student accommodation.

6.3 Booking Process

When Users choose to book accommodations through our platform, they are entering into a contractual agreement with the student accommodation. The booking process may involve the payment of booking fee, deposits, or other charges of payment gateways during making the payment specified by the student accommodation. Users are advised to review and agree to the terms and conditions set by the student accommodation before completing the final booking.

6.4 Payments

www.universalstudenthomes.com may facilitate the payment process on behalf of the student accommodation. Payments made through our platform are subject to the terms and conditions of our payment processing partners. Users are responsible for ensuring the accuracy of payment information and complying with the payment terms set by us and our payment partners.

6.5 Cancellations and Refunds

UNIVERSAL STUDENT HOMES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• UNIVERSAL STUDENT HOMES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the UNIVERSAL STUDENT HOMES PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.

• Disclaimer of Liability

Use of the Universal Student Homes Website

• By using the www.universalstudenthomes.com (the “Website”), you agree that your use is at your sole risk. Universal Student Homes Private Limited, its affiliates, and their respective officers, directors, employees, agents, partners, and licensors (collectively referred to as “we,” “us,” or “our”) shall not be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or inability to use the Website.

Information Accuracy

• While we strive to provide accurate and up-to-date information on the Website, we do not warrant or guarantee the accuracy, completeness, reliability, or timeliness of any information or content. www.universalstudenthomes.com disclaims any liability for errors or omissions in the information provided on the Website.

Third-Party Links

• The Website may contain links to third-party websites or services. www.universalstudenthomes.com is not responsible for the content, privacy practices, or any harm resulting from the use of such third-party sites. Users access third-party links at their own risk.
• Limitation of Liability
• To the maximum extent permitted by applicable law, Universal Student Homes’ total liability for any claim arising out of or relating to the use of the Website shall be limited to the amount paid by the User, if any, for the specific services giving rise to the claim.

Governing Law

• This Disclaimer of Liability is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this disclaimer shall be subject to the exclusive jurisdiction of the courts located within our local registered Address.

Your Consent for Data Processing

• By using www.universalstudenthomes.com (the “Platform”), you acknowledge that Universal Student Homes collects, processes, and stores personal data as described in this Consent to Processing Your Data.

11.1. Types of Data Collected

• We may collect various types of personal data, including but not limited to names, email addresses, phone numbers, and other information provided by you during account registration, booking processes, or communications with our platform.

11.2. Purpose of Data Processing

• The personal data collected is processed for the following purposes:

• Facilitating communication between Users and Advertisers.

• Processing bookings and transactions on the Platform.

• Providing customer support and resolving inquiries.

• Sending relevant updates, newsletters, and promotional materials related to our services.

11.3. Legal Basis for Processing

• Your consent serves as the legal basis for the processing of your personal data. You have the right to withdraw your consent at any time by contacting www.universalstudenthomes.com at care@universalstudenthomes.com. Please note that withdrawing consent may impact your ability to use certain features of our platform.

11.4. Sharing of Personal Data

• We may share your personal data with our providers for the purpose of facilitating bookings and communication. Your data may also be shared with third-party service providers who assist with payment processing, customer support, or other aspects of our services. These service providers are contractually obligated to handle your data securely and in compliance with applicable data protection laws.

11.5. Data Security

• www.universalstudenthomes.com is committed to protecting the security and confidentiality of your personal data. We implement reasonable security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, no data transmission over the internet is completely secure, and www.universalstudenthomes.com cannot guarantee the absolute security of your data.

11.6. Data Retention

• We retain your personal data for the duration necessary to fulfil the purposes outlined in this Consent to Processing Your Data, unless a longer retention period is required or permitted by law.

11.7. Your Rights

• You have the right to:

• Access and review your personal data.

• Correct any inaccuracies in your personal data.

• Request the deletion of your personal data, subject to legal obligations.

• Object to the processing of your personal data.

To exercise these rights or for any inquiries regarding your personal data, please contact www.universalstudenthomes.com website on contact us page.

• Contact Information For any inquiries or concerns regarding these terms and conditions, please feel free to reach out to us through the following channels: Email: care@universalstudenthomes.com , hello@universalstudenthomes.com
• We value your feedback and are here to assist you with any questions or clarifications you may need. Our team at www.universalstudenthomes.com is dedicated to ensuring a positive experience for all users of our platform.