Terms & Conditions

When using the Universal Student Homes Private Limited website and opting for the services we offer, you’re automatically agreeing to adhere to the terms and conditions outlined below. It’s important to carefully read and understand these terms as they govern your interaction with this website. If you reach the Universal Student Homes Private Limited website via a social media platform, these terms will be applicable from the moment you reach the site.

Henceforth, for convenience, Universal Student Homes Private Limited will be referred to as “We” or “Us,” which is the company providing the services.

“Site” or “Sites” will be used in place of the Universal Student Homes Private Limited website.

“Services” will be used wherever we mention the features, offerings, and other services we offer to you.

“You,” “User,” “Visitor,” or “Student“ refer to the individuals or people who are accessing our Site and interacting with it in any manner whatsoever.

“Agreement” refers to the set of rules and regulations applicable to your interaction with www.universalstudenthomes.com

If you don’t agree to the terms listed below, we recommend discontinuing the use of our Site

Applicable Terms

About Universal Student Homes Private Limited Site

This Site is owned and operated by Universal Student Homes Private Limited. The registered address of the Universal Student Homes office is - Plot No. 25, K-316, Archana Enclave, Khora Colony, Gautam Budh Nagar, Uttar Pradesh, India - 201309.

Accessing Our Site

Users must be at least 18 years old to access and utilize our platform. By accessing the Site and services, you affirm that you are of legal age. If you are accessing the Site on behalf of someone else, whether it is a person or organization, you represent that you have a legally fair association with them. The information and the parts available on the Site may be changed, discontinued, or withdrawn without any prior notice to the User. Every time you access our Site, you are responsible for checking for any changes in the Terms and Conditions before further interactions.

Account Security and Password

We enforce appropriate security standards to stop unauthorized access to or alteration of your data. However, no data transmission over the internet is completely secure, and Universal Student Homes cannot guarantee the absolute security of your data.

Users are instructed to keep their account credentials protected and secret. Any unauthorized use of accounts must be reported to us immediately at care@universalstudenthomes.com. We may collect various types of personal data, including but not limited to names, email addresses, phone numbers, and other information you provide during account registration, booking processes, or communications with our platform. It is the responsibility of the User to prevent unauthorized access to any individual through shared passwords or credentials.

If we notice any fraudulent or suspicious activity in your account, we have the right to suspend or discontinue your account without any prior notice.

Agreement Between Visitors and Sites

By using our online platform and services, you acknowledge that you have read, understood, and agreed to be bound by these defined terms and conditions. If you do not agree with any of the pointers mentioned in these terms and conditions, you shouldn’t use our Site.

Universal Student Homes Private Limited acts as an intermediary platform that facilitates the booking of student accommodations. We do not own, operate, or manage the accommodations listed on our platform. Our role is to provide a reliable service that allows students to connect with the right accommodation and secure bookings for accommodations listed on our platform.

Information Accuracy

While we strive to ensure the accuracy of property listings on our platform, www.universalstudenthomes.com cannot guarantee the accuracy of all information provided by accommodation providers regarding changes in prices, availability, and eligibility. Users need to consent with their assigned experts for their booking process for any related property information.

Contractual Arrangement Between Accommodation and Student

The contractual relationship for booking of your accommodations is directly between the User and the student accommodation. www.universalstudenthomes.com is not a party to the rental agreement or any other contractual arrangement between Users and Student accommodation. As such, we are not responsible for any disputes, claims, or damages arising from the interactions between Users and student accommodation.

Process of Booking

When the Users choose to book accommodations through our platform, they are entering into a contractual agreement with the student accommodation. The booking process may involve the payment of booking fees, deposits, or other payment gateway charges while making the payment specified by the student accommodation. Users are advised to review and agree to the terms and conditions set by the student accommodation before completing the final booking.

Prices

The prices of the Properties may change from time to time. While Universal Student Homes Private Limited makes abundant efforts to ensure the accuracy of the prices mentioned on the Site, some errors may still occur. The prices mentioned are provided by our Advertisers, and if the User’s booking is not yet completed, Universal Student Homes Private Limited has the right to change and correct the prices. Since we offer our services in more than one country, the prices and currencies will vary depending on the location. For conversions, we recommend that you check the precise current rates on the internet. All the discount coupons and promotional codes available (whether on our Site or by third-party vendors) come with specific terms and conditions of their own. Hence, if you have a coupon, make sure to check its validity and terms. Furthermore, unless explicitly stated on a coupon, you are not allowed to club two coupons or offers during your booking.

Payments

Universal Student Homes Private Limited may facilitate the payment process on behalf of the student accommodation. Payments made through our platform are subject to the terms and conditions of our payment processing partners. Users are responsible for ensuring the accuracy of payment information and complying with the payment terms set by us and our payment partners.

Users are also responsible for any payments associated with accommodation bookings, deposits, and additional payment gateway charges while transferring the funds as specified during the booking process.

Changes, Cancellations, and Refunds

Users are encouraged to thoroughly review and understand the terms and conditions, cancellation policies, and other relevant information provided by www.universalstudenthomes.com and the accommodation provider from time to time. This way, Users will be better informed about the terms associated with changes, cancellations, and refunds.

One Time Concierge/Platform/Processing Fee

To avail of the all-around special facilities of accommodation with multiple selection of services we offer, the student needs to pay a one time concierge fee. The amount will depend on the destination of each consumer.

Cancellation Policy

Cancellations will be accepted by the team only under the condition that the request is made quickly after the booking is done. If we have already communicated your booking to the accommodation providers, the request for cancellation may not be entertained. The conditions for a successful cancellation include:

• Students should request the cancellation within 24 hours of the payment.
• The reason for the cancellation should be valid.

Refund Policy

For Concierge/Platform/Processing Fee:

• The Concierge/Platform/Processing fee is refundable. In case Universal Student Homes is not able to find any accommodation for the consumer. If a student provided requirements matched with the accommodation options provided, Universal Student Homes is not liable for the refund.
• If the criteria set by the student are served as per the needs and he/she can withdraw from the process without any cancellation of visa and university enrollment rejection so no refunds are applicable in those cases. But still we can look into the case to case basis and try to provide a Partial refund to give the Satisfied support in your process.
• If the preferences and requirements are changed by the student after the agreement, they will not be entitled to any refund.
• If the cancellation is done within 24 hours of the booking (and payment) time, a full refund will be given.
• If the cancellation is made between 24 and 48 hours from the booking (and payment) time, a 50% refund will be applicable.
• For cancellations beyond 48 hours for the September move-in, no refund will be applicable.
• The refund processing may require anywhere between minimum 6 to 8 working days.

Intellectual Property Rights

All content, including but not limited to text, images, logos, etc., published on the Site is the exclusive property of Universal Student Homes Private Limited. Users are prohibited from copying or using any content without prior written permission. Unauthorized usage of our intellectual property may compel us to take legal action against you.

Backlinks and Third-Party Links

Linking to Our Site

Users are allowed to link our home pages in their content as long as they are doing it legally and fairly. While doing this, Users must ensure that they are not trying to benefit from our reputation in any way whatsoever. If an association, endorsement, or approval does not exist between you and Universal Student Homes Private Limited, you are not allowed to portray the same. We also have the right to remove any linking permission altogether if we find any unfair usage. If you have any queries regarding this, feel free to send us an email at care@universalstudenthomes.com.

Third-Party Links on Our Site

The Site contains links to third-party websites or services. However, Universal Student Homes Private Limited is not responsible for the content, privacy practices, or any harm resulting from the use of such third-party sites. Users will be accessing any third-party links at their own risk.

Communications and Interactions

Each of your interactions with us is recorded for quality and training purposes. Irrespective of whether you are communicating with us via emails, SMS, or calls, remember to stay respectful of our team and convey your opinions, queries, etc., in a polite manner.

Changes to the Terms and Conditions

Universal Student Homes Private Limited reserves the right to modify, update, or revise these terms and conditions at its discretion. Any changes in the terms will be effective as soon as they are reflected on the website. We are not bound to inform you about them. As a User, you must review these terms periodically to stay informed of any updates.